In a simple consideration, there are three crucial stages in your client's life cycle ...
There are three goals in general for marketing and sales activities:
- Acquiring new customers.
- Retaining regular customers.
- Achieve as much sales as possible per customer (maximum customer value).
Proactive and reactive communication requires specific approaches.
In the proactive phase, you make yourself and your offer interesting by sending information and interactions with the customer. This will build trust and generate interest. Based on his reactions, you find out which topics he is willing to buy on and offer accordingly.
CharlyChatbo has developed the product ChatboMessage for this purpose. Marketing and sales are done via Messenger Services, i.e. Facebook Messenger, Telegram or WhatsApp.
In reactive mode, you respond to customer requests. Foremost, it is crucial to answer customer inquiries quickly, competently and, above all, in an uncomplicated manner. ChatboLive does this task in a Live-Chat. The customer is automatically guided through the communication, up to appointment bookings or sales from the online shop - directly on the selected Messenger application!
ChatboLive is your digital salesperson who works for seven without interruption, 24/7/365.
Interested parties get in touch via your website, where they are invited to a Live-Chat window. Regular customers can also conveniently use the live chat via Messenger, anytime and anywhere from their mobile phone.